Frequently asked questions

• Who is Close Brothers and why do they pay Prima a commission?
• How will I get my policy documents?
• How do I make changes to my policy?
• What if I want to use my car for business too?
• Why am I being asked for additional documents?
• What if I want to cancel my policy?
• Am I covered to drive abroad?
• Am I covered to drive someone else’s car?
• Am I covered for windscreen or glass damage?
• Does your cover include new car replacement?
• Is my car's audio, visual and or electronic equipment covered?
• Are my child seats covered?
• How can I pay for my car insurance?
• Can I change the day you take my direct debit payment each month?
• Why has a monthly direct debit payment been taken after I cancelled my policy?
• What’s the Direct Debit Guarantee?
• What if I’m struggling to make my monthly payments?
• What happens if I miss a monthly payment?
• What’s upgraded courtesy car cover?
• What’s motor legal cover?
• Do you offer breakdown cover?
• How do policy add-ons work?
• What should I do if I break down?
• Can I make changes to my renewal details?
• Can I call up for a better renewal price?
• How do I renew my policy?
• What if I don’t want to renew?
• Why’s my renewal price different to what I paid last year?
• What will happen to my no claims bonus if I make a claim?
• What if my car is stolen?
• Do I have to report an incident?
• What if I'm hit by an uninsured driver?
• Will I need to pay an excess?
• What's a credit hire car?
• Is Prima based and regulated in the UK?
• Do you offer temporary car insurance?
• Do you insure vans and motorbikes?
• How can I contact you?
• What if I need to make a complaint?