Frequently asked questions

• How will I get my policy documents?
• How do I make changes to my policy?
• What if I want to use my car for business too?
• What if I want to cancel my policy?
• Can I manage my Prima account online?
• What’s auto renew and how do I turn it on or off?
• Am I covered to drive abroad?
• Am I covered to drive someone else’s car?
• Am I covered for windscreen or glass damage?
• Am I covered if my personal belongings are damaged or stolen?
• Am I covered if I’m injured in a car accident?
• Am I covered if I lose my car keys?
• What payment methods can I use?
• How can I pay for my car insurance?
• Can I change the day you take my direct debit payment each month?
• Why has a monthly direct debit payment been taken after I cancelled my policy?
• What’s the Direct Debit Guarantee?
• What if I’m struggling to make my monthly payments?
• What’s a courtesy car upgrade?
• What’s motor legal cover and should I add it to my policy?
• What’s breakdown cover and should I add it to my policy?
• How do policy add-ons work?
• What should I do if I break down?
• Can I make changes to my renewal details?
• Can I call up for a better renewal price?
• How do I renew my policy?
• What if I don’t want to renew?
• Why’s my renewal price different to what I paid last year?
• What will happen to my no claims bonus if I make a claim?
• How does the claims process work?
• What if my car is stolen?
• Will I get a courtesy car?
• Who’s Proficient?
• What happens if my car can’t be fixed?
• How can I contact you?
• What if I need to make a complaint?