What’s the Direct Debit Guarantee?

If you choose to pay for your insurance in monthly instalments, we’ll take:

• An initial deposit payment by credit or debit card
• x10 monthly payments by direct debit

All your direct debit payments will be taken by Close Brothers, our premium finance partner, and protected by the Direct Debit Guarantee. 

Essentially, this guarantee means that you’ll: 

• Get at least two days’ notice of any changes to your payments 
• Get an immediate refund if there’s a payment error
• Have the ability to cancel your direct debit at any time

Here’s the full guarantee:

If there are any changes to the amount, date or frequency of your Direct Debit, Close Brothers Limited, trading as Close Brothers Premium Finance, will notify you two working days in advance of your account being debited or as otherwise agreed. If you request Close Brothers Limited, trading as Close Brothers Premium Finance, to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit, by Close Brothers Limited trading as Close Brothers Premium Finance or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Close Brothers Limited, trading as Close Brothers Premium Finance, asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.