How can we help?

Who is Close Brothers and why do they pay Prima a commission? How will I get my policy documents? How do I make changes to my policy? What if I want to use my car for business too?

Am I covered to drive abroad? Am I covered to drive someone else’s car? Am I covered for windscreen or glass damage?

What payment methods can I use? How can I pay for my car insurance? Can I change the day you take my direct debit payment each month?

What’s upgraded courtesy car cover? What’s motor legal cover and should I add it to my policy? What’s breakdown cover and should I add it to my policy?

Can I make changes to my renewal details? Can I call up for a better renewal price? How do I renew my policy?

What will happen to my no claims bonus if I make a claim? How does the claims process work? What if my car is stolen?

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Additional or named driver car insurance explained Car insurance excess: All you need to know No claims bonuses explained