Contact us

General support

Got any questions, issues or feedback? Or need help managing your policy? We’re here for you.

Whatsapp 9am to 6pm, Monday to Saturday
help@helloprima.co.uk

Prefer to call?

Our lines are open 9am to 6pm, Monday to Friday.

Busiest call times

Our lines get very busy from 9.30am to 10am and 12pm to 3pm. If you need help during these times, it’s faster to contact us on live chat or WhatsApp.

Mon Tue Wed Thu Fri
020 3318 9745

Breakdowns

Got RAC® breakdown cover with your Prima policy? Broken down? Report it online anytime to get help fast. Or, if you’re abroad, visit our claims page.

Report a breakdown online

Claims

Report a claim online anytime. Or, if you’d prefer to call, visit our claims page.

Make a claim online