What if I want to cancel my policy?

We’d be sorry to see you go. But you can cancel your Prima car insurance policy at any time. Simply contact us. 

Cancellation fees

If you cancel, you will need to pay a cancellation fee. 

Our cancellation fee is:

• £30 if you cancel within 14 days of buying your policy
• £50 if you cancel after this 14-day period

We charge this fee to help cover some of our admin costs, so that we can afford to keep bringing our drivers great value cover.

Refunds

When you cancel your policy, we’ll let you know if you’re due a refund or if there’s anything outstanding you need to pay.

If you are due a refund, we'll calculate it on a pro rata basis. This means that you’ll only pay for the days you were insured with us.

For instance, let’s say you paid for your policy in full when you bought it. If you then cancel 30 days into your policy period, we’ll refund you your full premium, minus:

• The cost of those 30 days you were covered
• The cancellation fee 

Your money will be in your account within 10 working days, depending on your bank.

Please note that you won’t be due a refund if you made a claim on your policy.